Payment, Shipping and Returns
Welcome to Mola Art and Craft
Please tell me about your latest project, quilt or how you learned about Mola Art and Craft. We will love to hear your feedback and ideas.
How to order from us:
* By E-mail: firstname.lastname@example.org
* By Phone: Tel. 937-422-5683(call me free of charge)
We accept any type of credit card: Visa, Mastercard, American Express, Discovery
* By Mail: Request a catalog, choose the items that you like and mail me your order along with a Check, Cashier's check or Money Order to:
5338 Lindbergh Blvd.
West Carrollton, OH 45449
Special Note: Before you purchase any item, please make sure that the item is what you really like or if you are not sure and you need a second opinion, a sample or additional pictures please call me at 937-409-9536, after you had made your purchase there is no cancellation of the order or item(s), we can only offer you a credit toward any other item or in other words exchange of the product for something else within my website.
Please see my return policy....
We also accept payment through Paypal "The safer, easier way to pay".
Anyone can open a paypal account as long as you have a bank account.
Some of my customers have been able to purchase without a Paypal ID.
There is a new feature called "Money-Pack" by Paypal.
If you are new and don't know much about Paypal, I recommend you to visit www.paypal.com once on the home page, scroll down and for a link that says "contact us", click on that link, you will be able to browse answer, chat with them online, e-mail them, speak with them.
There are so many benefit for using Paypal, please visit: www.paypal.com
Paypal accept all major credit cards (Credit and Debit): Visa, Mastercard, Discovery, Amex, they also accept banks transfers and Paypal.
As customers shop on our site, you click a button to pay using your bank account, credit card or PayPal account. In any case, our customers pay on a secure, PayPal-hosted page, which insure safe and secure transactions.
We do not handle any information about your credit card (this information is handle by Paypal), we are not able to see that information. Because PayPal store our customer's credit card account information, we don't need to worry about protecting stored cardholder data, encrypting data in transit, or restricting access to cardholder data. Paypal continually maintain and regularly validate the security of Website Payments Standard.
As a result, we can focus on winning more customers and providing outstanding customer service.
We are happy to ship items any where around the world.
-Checkout faster-no need to enter your payment and shipping info.
-Shop with millions of merchants online without exposing your financial details.
-Pay online with your Paypal balance bank account or credit card.
Payment must be received within the same day after your purchase is made using Paypal.
Paypal payment is the fastest and preferred method of payment. However Money Orders, Cashiers Checks or personal checks are accepted, please allow minimun 5-7 days to clear, we will e-mail you stating we received your payment, then after it clears and when check clear we will mail your merchandise and drop you an e-mail.
Every single Mola is unique, authentic, superb, and in good condition. I do not list any molas with stain, tears, fading, holes or anything like that on my website.
We ship our Molas via First Class Mail, Priority Mail (USPS), UPS or Fedex.
I personally inspect each item before is pack, then use the best packing material to mail your items, and I take it to the Post Office, UPS or Fedex.
I communicate with my customers at all times.
All items are pack with care and mail within the same or next business day.
We ship Monday through Friday 8:00 am - 5:00 pm
Saturdays 8:00 am - 12:00 pm
All questions are welcome and we will respond to them in the order that they are received.
For non-US Customers:
We are more than happy to ship to any where in the world but there will be a shipping charge.
If an international order is placed through our online shopping cart you will be able to see the charge for the shipping, if you would like to buy 2 molas I can always shipp the items together and charge you the flat rate of $5.50, but you need to e-mail me.
All items are listed and photographed as accurately as possible.
When buying molas from my site please take in consideration that every mola is shipped from Panama to the USA meaning "expenses", that I do have expenses like a monthly fee for webhosting, paypal fees, gas to drive to UPS, Fedex, USPS, special packaging for the items, so whenever I set up a price will be that price, except if you are buying a group of molas I will consider a discount if you e-mail me before making a purchase or if I advertise any special discount due to a Holiday.
Exchange or Refund within 10 days of purchase if product is returned in the same condition. Before returning any products please contact me for approval and explain your situation. You will received an e-mail confirmation of return approval. After you received approval, please ship the item within 5 business days, please pack items carefully. If is possible send me an e-mail explaining that you have mail the item to me. Please be sure to insured items that you are returning, we are not responsible for lost or damaged items during the shipping process.
No returns will be accepted or credited for exchange or refund without prior approval.
Seller will not refund any shipping-handling or insurance. Your Paypal account will be affected. We will issue a refund within 3 days. However there is no return if you kept the item for 30 days, also no return on cut fabrics (Kuna fabrics).
If an item is damage for any reason meanwhile was in transit in the mail, you can e-mail me as soon as you received the item and let me know. We will gladly exchange or give you a credit for the item.
We are honest sellers and we are serious about our business.
We have been in business since 2005 in Artspan.
We know that you care how your personal information is used. We appreciate your business, trust and support and we will protect your personal information.
Do we share your information?
The information that we received from our customers is only for our business, all information will be kept private and confidential, meaning that we will not sold, share or exchange your information with anyone outside our company.
E-mail: We normally use your e-mail to send you notifications directly through Artspan, or we can use your e-mail to respond to all inquires or to offer you promotions about our store.
Children: We may carry children's products. All products in our site should be purchased by adults. If you are under 18, you may use our site only with parental supervision.